Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY Last updated: 26 July 2026

This Refund and Cancellation Policy explains how MiniLands handles failed payments, wallet deposits, investment orders, withdrawals, and account closure. It forms part of our Terms and Conditions.

Contact: help.minilands@gmail.com Website: https://minilands.in

1. FAILED / PENDING GATEWAY PAYMENTS If a payment fails at the payment gateway (for example Razorpay) but your bank account is debited, reversal is typically handled by your bank or the payment partner within 5–10 business days. Email help.minilands@gmail.com with transaction proof if it does not reverse.

2. WALLET DEPOSITS Once successfully credited, wallet deposits are generally not refundable as cashbacks, except: • duplicate or erroneous credits after verification; or • where law requires a refund; or • where a listing allocation fails after successful payment (see section 3).

Unused wallet balance may usually be withdrawn to your verified bank account after KYC, subject to our Terms.

Wallet balances are not bank deposits and do not earn interest unless a specific programme expressly says otherwise.

3. INVESTMENT ORDERS After units are allocated / an investment is confirmed, cancellation is generally not allowed, unless law or listing documents provide a cooling-off / cancellation right.

If payment succeeds but allocation fails due to a technical error or oversubscription, we will return funds to your wallet or original payment source within 7–14 business days.

4. WITHDRAWALS Withdrawals from your wallet to your verified bank account are settlements of available balance, not “refunds”. Rejected withdrawals due to incorrect bank details are returned to your wallet; update accurate information and retry.

Withdrawal fees, if introduced, will be disclosed before confirmation.

Typical withdrawal processing is 3–7 business days after compliance checks, excluding bank holidays and fraud review holds.

5. KYC REJECTION AND ACCOUNT CLOSURE If KYC is rejected, unused wallet balances (not locked in active investments) may be returned after compliance / AML review, minus lawful charges if any.

Account closure requests are processed after settlement of pending investments, distributions, and compliance holds. See also our account deletion instructions.

6. CHARGEBACKS AND DISPUTES Contact us first to resolve issues. Unjustified chargebacks may lead to suspension. Fraudulent claims may be reported to authorities.

7. HOW TO REQUEST HELP Email help.minilands@gmail.com with your registered email, transaction ID, date, amount, and reason. We aim to acknowledge within 3 business days and resolve eligible cases within 14 business days.

8. CHANGES We may update this policy. Material changes may be communicated in-app, by email, or on the website. Continued use after the effective date constitutes acceptance of the updated policy.